Customer Care Engineer (Plumbing Background) | Permanent | Norfolk

A leading Regional Main Contractor that build, refurbish and regenerate homes and communities across the UK have an excellent opportunity for a Customer Care Engineer with a plumbing background to join them on a permanent basis, based in their Norfolk Region.

The company are an innovative and ambitious business that combine their industry expertise and unrivalled local knowledge to help transform communities and leave a lasting legacy everywhere they work.

They are looking for a hardworking and committed Customer Service Engineer with a plumbing background to deliver excellent customer service; managing and delivering post contract services to their clients and purchasers, improving their customers journey and enhancing satisfaction results.

Role Overview:

• Liaise with occupants and carry out effective back up cover to subcontractors
• Limit the extent of damage by making safe in the event of emergency works
• Responsible for health and safety to both operatives and the occupants of the property
• Finalise the completion of defects liability works where the subcontractor fails his obligations or any material faults
• Health and Safety – All employees have a statutory duty to look after their own safety and to give due consideration for the safety of others
• Equality & Diversity – All employees must comply with the Company Equality and Diversity Policy, ensuring that at all times behaviour is fair and non-discriminatory
• Developing relationships with purchasers to identify areas of improvement and design out, in order to maintain a customer friendly company
• Provide monthly report of defects found at home demonstration handover and courtesy call.

Ideal Candidate:

• The successful applicant must be willing to travel throughout the whole of the East Anglia region and will be able to demonstrate a proactive attitude towards achieving successful outcomes in the following areas:
• Hold a Plumbing qualification
• Experience of the building industry
• Knowledge of NHBC requirements
• Proven experience in customer care is essential, excellent communication and organisational skills
• Delivering quality
• Meeting deadlines
• Full driving licence
• Adhering to Service First principles
• Compliance with the Company’s policies and procedures in respect of Health, Safety, the Environment, LIMS, IT and Human Resources
• Multi skill capabilities with track record in a proactive approach in resolving a wide range of defects
• CSCS card is beneficial

If you are a Customer Care Engineer with the right experience and you are interested in this role, please apply with an updated CV or call Rob on: 07733 529 573