Maintenance Supervisor/Surveyor – Team Leader Social Housing – £32,000 – £37,000

To assist the Repairs and Maintenance Manager to co-ordinate an efficient, cost effective and customer focused responsive housing repairs service to approximately 7,000 homes with a annual budget of £4.5m.
To successfully lead, direct and manage a multi trade repairs team and contractors to deliver a comprehensive repairs service to agreed standards and targets.
To ensure high levels of productivity, cost effectiveness and quality ensuring maximum performance of all resources.
To identify and implement continued improvements and efficiencies across the housing repairs service.

DUTIES AND RESPONSIBILITIES

• To provide positive, effective and innovative leadership to the employees within your team.
• To appraise the performance of employees for whom the post holder has line management responsibility, the identification of their training and development needs and facilitating appropriate training provision linked to the requirements or their job.
• To provide directly and to work with others to ensure high levels of support, coaching and development of apprentices working within your team.
• Ensuring annual one to one appraisals are conducted across your team.
• To deliver a monthly team brief/meeting ensuring that all team members are aware of, and understand council wide issues that may impact on their role.
• To maintain high levels of attendance, motivation and discipline within the service and ensure appropriate action is taken to maintain this in accordance with council policies and procedures.
• To undertake investigations into any complaints or matters arising regarding conduct or capability and if necessary instigate disciplinary procedures.
• To continually monitor and review ongoing works by trade staff and contractors to agreed levels and ensure they achieve the level of quality, compliance, productivity and customer satisfaction required to meet the defined standards and targets.
• Maximise service and financial efficiency through the promotion and use of accurate and timely completion of all documentation relating to the delivery of the repairs and maintenance function, including appropriate utilisation of IT systems, performance reports and management data.
• To liaise with all relevant stakeholders in order to maximise the efficiency and effectiveness of the service through scoping of works, management and utilisation of all resources improving the level of repairs completed right first time and raising awareness to the Repairs and Maintenance Service Manager of any issues that may impact on teams meeting all agreed targets.
• To be responsible for ensuring that customers are provided with accurate and timely information in relation to their repairs to improve customer satisfaction and reduce avoidable contact and complaints received.