Resident Liaison Officer | Permanent | North West London / Herts

I have a great opportunity for a Resident Liaison Officer to join a well-established main contractor on a permanent basis, working on residential / social housing projects in North West London and Hertfordshire.

The company are a family run business that have been around for approximately 30 years. They have a wide and varied client base which include Local Authorities, Housing Associations and Private Sector Clients.

The business has a young, dynamic and energetic management team with a strong business plan in place; they are further developing their client base and this is great opportunity to join a growing business.

Duties include:

• Work closely with the residents and provide full support on any possible issues
• Work closely with the site manager to highlight any possible concerns with site safety or welfare to both residents and site operatives
• Support the site manager with quality control, environmental and H&S requirements in line with company procedures
• Produce and deliver literature to residents informing them of start dates / details of works etc.
• Record and report any complaints made, ensure that all complaints are dealt with professionally and are resolved in a timely manner
• Provide continual support to residents whilst works are being carried out to their property

The Ideal Candidate:

• Self-motivated person who has worked in the Social Housing sector dealing with customer care
• The candidate will be site based and they must be able to work on their own initiative with managerial guidance
• Have a full valid UK driving licence
• Have a good understanding of construction processes and systems
• Ability to work as part of a team
• Good communication skills, both written and verbal
• Proficiency using office IT applications such as Microsoft Excel and Word or equivalent software
• Be punctual and have good timekeeping
• Can take instruction and effectively carry out tasks

If you are a Resident Liaison Officer and you are interested in this role, please apply with an updated CV or call Rob on: 07733 529 573