Resident Liaison Officer (Social Housing) | Permanent | Berkshire

I have a great opportunity for a Resident Liaison Officer to join a well-established Social Housing Main Contractor on a permanent basis, based out of their offices near Wokingham, Berkshire, and covering properties across the Thames Valley Region.

The company have been operating for close to 20 years’ and have established themselves as a leading Main Contractor within the Social Housing sector. They specialise in the delivery of major works, planned, responsive and cyclical maintenance works.

They have an excellent opportunity for an experienced Resident Liaison Officer to join them on a permanent basis, working across the Thames Valley Region. The RLO will need to have previous experience working in a similar role and have their own vehicle. Business mileage and a fuel card will be provided.

Duties include:

• Work closely with the residents and provide full support on any possible issues
• Work closely with the Site Manager to highlight any possible concerns with site safety or welfare to both residents and site operatives
• Support the Site Manager with quality control, environmental and H&S requirements in line with company procedures
• Produce and deliver literature to residents informing them of start dates / details of works etc.
• Record and report any complaints made, ensure that all complaints are dealt with professionally and are resolved in a timely manner
• Provide continual support to residents whilst works are being carried out to their property

The Ideal Candidate:

• Self-motivated person who has worked in the Social Housing sector dealing with customer care
• Able to work on their own initiative with managerial guidance
• Have a full valid UK driving licence and own vehicle
• Have a good understanding of construction processes and systems
• Ability to work as part of a team
• Good communication skills, both written and verbal
• Proficiency using office IT applications such as Microsoft Excel and Word or equivalent software
• Be punctual and have good timekeeping
• Can take instruction and effectively carry out tasks

If you are a Resident Liaison Officer and you are interested in this role, please apply with an updated CV or call Rob on: 07733 529 573